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After sales service policy


1.     Warranty clause:

When buyer from the point of sale who has obtained the authorization of XIEGU to buy our products, within two weeks after purchase,  if  host, multifunctional microphone, shell structure of the host, the USB data lines, power lines appear the performance fault of non-human damage, the buyer can be in the original place of purchase to enjoy a free replacement service. The transport costs borne by the seller.

When buyer from the point of sale who has obtained the authorization of XIEGU to buy our products, in more than two weeks and within a year, if host, multifunctional microphone, shell structure of the host, the USB data lines, power lines appear the performance fault of non-human damage, the buyer have the right to enjoy free repair service. The transportation cost of the product from the buyer to the original place of purchase is to be borne by the buyer.

When buyer from the point of sale who has obtained the authorization of XIEGU to buy our products, beyond one year later, if host, multifunctional microphone, shell structure of the host, the USB data lines, power lines appear the performance fault of non-human damage, the buyer can apply for maintenance services in the original place of purchase. The maintenance cost and the transportation cost will be borne by the buyer.

The warranty period is calculated from the date of the purchase of the product.

2.     Warranty limitation clause:

  The following restrictions on the warranty services, applicable to the host and all accessoriesmeet one of the following circumstances, we will cancel the warranty:

A.          Without permission and authorization, modification, removal, maintenance of the host’s chip;

B.           Change product’s embedded software;

C.           Immersed in liquid, broken, or man-made external damage;

D.          Over the warranty period (including additional warranty period);

E.           Product’s serial number, after sales service card serial number does not correspond, missing, is torn or blurred;

F.            Products belong to seller who did not obtain the authorization of XIEGU.

Meet one of the following conditions, it does not belong to the scope of the warranty:

A.       Damage caused by improper use of the user

B.        The damage caused by an accident

C.        Damage due to incorrect testing, maintenance, debugging, or other changes

D.       The damage is not caused by the material or the quality of production

E.        Due to improper use, causing damage to the shell or other external components

F.       Use incorrect connection or match Kit.


      

     Note:

      If customer opened the product, the customer needs to bear the maintenance costs and transportation costs.